The difference between our Membership tiers lies in the extent of benefits they offer. The Concierge membership provides “White Glove Service” with a Personal Travel Agent and VIP Concierge Service. The Premier membership goes above and beyond to provide “Peace of Mind” features such as Tele-Med Doctor Access, Private Medi-Jet Service, as well as access to 1,300 VIP Airport Lounges. You can check and compare all these benefits on our website truvvilifestyle.com.au.

Truvvi Lifestyle offers a wide variety of popular and exciting exclusive activities such as excursions, shows, tours, visits, admissions, transfers, etc. All you need to do is sign up and visit our Booking Platform travel.truvvilifestyle.com, where you will find a plethora of experiences to choose from.

Timeshare rentals are condo-style units at resorts that Timeshare owners rent to other individuals, rather than use for themselves. Timeshare rentals are the only way to get access to resort accommodations and amenities at our amazing Truvvi Lifestyle prices.

All Members have access to holiday homes in a range of categories including cottages, villas, ski chalets and holiday apartments.

With a private holiday rental, you can easily accommodate the whole family, enjoy a romantic retreat tucked away from the world, walk out onto the beach for a long day in the sun and so much more. Please note that the private holiday rentals are available for periods of 7 nights, depending on the location and availability. Separate bookings are possible if you want to stay longer!

We promise that our rates are lower or at parity with publicly available rates. If you can find a lower price from another website with the same hotel or cruise for the same itinerary and under the same conditions, we will match it or improve it. And if we can't, we'll refund you 110% of the difference. No credits, no vouchers, we pay you back!

Please note claims must be submitted via the claim submission form which can be found in the ‘Member Benefits’ section in the Travel Portal travel.truvvilifestyle.com. Eligibility criteria apply.  

Private Medi-Jet service is a world-class medical transport and comprehensive medical solution. Medi-Jet service assures you receive seamless access to the highest level of care upon qualifying medical emergency. More details are available under the benefits section of our Travel Platform travel.truvvilifestyle.com.

Members-Only tailored offers are special offers sent to you based on your profile and travel preferences.

A number of Hotel Credits are allocated to each Member based on the Membership tier they have selected. For every dollar you spend on your membership subscription, you will earn 1 Hotel Credit equivalent that can be used to further reduce the already discounted price of eligible hotels.

Simply log into your Truvvi Lifestyle account and once inside our exclusive Booking Platform, travel.truvvilifestyle.com, your will see your Hotel Credits balance on your dashboard.

Yes, the amount of credits you can use depends on the hotel reservation based on supply and demand.

Some hotels require you to collect payment directly at check-in, meaning you cannot use Hotel Credits when booking these hotels.

Each hotel lists the number of credits you can use, so you can see this information before you book. No surprises!

Hotel credits are valid for 24 months from the date they are issued.

No, you can only use Hotel Credits to help further reduce the already discounted price of your Hotel Bookings with Truvvi Lifestyle.

As a Premier Member, you have unlimited access to a doctor via telemedicine. You have the security of 24/7 access to a real, fully certified, and licensed US doctor available at any time while you are travelling.

You must request access to the Tele-Med Doctor Service (Doc in a Suitcase) on the ‘Member Benefits’ tab via the Travel Platform travel.truvvilifestyle.com at least 30 days, but no more than 1 year prior to travel. Members are required to contact the Travel Support team via the contact us page on the Travel Platform or by calling +61 02 9972 5888 when doctor consultative services are required during your trip.

As a Concierge or Premier Member, you have an assigned Personal Travel Agent at your disposal. Your Personal Travel Agent can help you manage specific meal requirements, find the ideal hotel that fits your budget, organise car hire, arrange activities, and more!

Before your Personal Travel Agent can be assigned to you, you need to complete the Online Travel Profile Questionnaire in the ‘Member Benefits’ section of your Travel Portal travel.truvvilifestyle.com. Within 2 business days of completing the questionnaire, you will receive an email from your Personal Travel Agent with their contact information.

As a Premier Member, you have access to over 1,400 Airport Lounges in more than 600 cities across 148 countries, regardless of the airline or class of travel. Members can enjoy free beverages, Wi-Fi, and many other exclusive amenities. No more waiting in a crowded, noisy gate with uncomfortable plastic chairs and no power outlets!

Prior to travel, Members must request access to these airport lounges by completing the online Airport Lounge Access Pass request form which can be found in the ‘Member Benefits’ section of the Travel Portal travel.truvvilifestyle.com. Your Digital Membership Card can take 10 business days to be delivered and your physical card can take up to 4-6 weeks to arrive.

If you are travelling soon and require Airport Lounge access faster than 10 business days, please email us at [email protected].  

Yes, of course!

Guests may be subject to an admission fee at the time of use.

Most lounges will allow any number of guests, but some lounges may apply guest limits.

Many lounges will allow children entry at the prevailing guest rate. However, please visit the lounge finder at prioritypass.com/en/airport-lounges for more information on the policy within a particular lounge. You can do this once you have activated your VIP Airport Lounge benefit in the relevant section of our Travel Platform travel.truvvilifestyle.com.

Concierge and Premier Members have access to a 24/7 Concierge desk for all non-travel related matters such as restaurant reservations, tickets to concerts, shows, and other experiences. As a Truvvi Lifestyle Member, you will not be charged for the time the concierge spends on research.

To gain access to this benefit, go to the ‘Member Benefits’ section on the Travel Portal travel.truvvilifestyle.com, or visit truvviconcierge.com to get the mobile app.

As a Premier Member, you have access to Expedited Services for passports and visas. You will enjoy special Members-Only pricing on International travel documentation services provided by the global leader in professional Travel Documentation services.

This benefit covers a wide range of services including passport applications, visas, acess to the latest and accurate information including recommendations for your destination, and local services such as travel documentation managed by a team of experts in local language and with local expertise.

More details are available under the ‘Member Benefits’ section of the Travel Platform travel.truvvilifestyle.com.

As a Premier Member, you have access to a free initial 1-hour consultation and discounted subsequent service 20-30% when travelling abroad.

More details are available under the ‘Member Benefits’ section of the Travel Platform travel.truvvilifestyle.com.

Yes, you can book hotels and experiences for immediate family under your same household.

Virgin Experience Days is the market leader in gift experiences in the UK. Virgin Experience Days offers consumers unique, personal, and exciting gift options. With a wide range of experiences from classics like track days, flying lessons and spas, to new trends such as learning new arts and crafts skills, Virgin Experience Days retails all the latest and greatest experiences in one place.

With Truvvi Lifestyle you have access to unique experiences and activities with 15% discount on all Virgin Experience Days.

You can get 2 for 1 meal or 50% off food at thousands of restaurants in the UK. With discounts from popular brands and local hidden gems, you'll be spoilt for choice.

To change your payment method, simply log in to My Truvvi via truvvilifestyle.com.au/en-au/login.

To update your personal information, simply log in to My Truvvi via truvvilifestyle.com.au/en-au/login. Here you can update all your personal information like address, contact email address, and password.

For support and enquiries relating to your membership such as personal details, payment methods, and plan upgrades, please contact our Member Support Team via the following methods:

• Chat via: truvvilifestyle.com.au
• Contact form: truvvilifestyle.com.au/en-au/contact
• Available Monday-Friday from 9am-6pm AEST/AEDT

Yes, of course! You can do it via Self Care. Simply log in to My Truvvi via truvvilifestyle.com.au/en-au/login to upgrade your membership level.

For support and enquiries relating to membership benefits and travel bookings, you can speak to our Travel Support team, available 24/7, via the following channels;

• Chat via: travel.truvvilifestyle.com
• Call: +61 (2) 9972 5888
• Email: [email protected]

If you have forgotten your password, simply click ”Forgot my password” above the log-in button on the Travel Portal travel.truvvilifestyle.com/ or My Truvvi portal truvvilifestyle.com.au/en-au/login and follow the instructions shown on the screen.

Yes, if you want to change your contact email address, you can do so by logging in to the My Truvvi portal truvvilifestyle.com.au/en-au/login.

We accept all Credit and Debit cards as payment method.

No, the payment method you used to sign up as a Member is not saved for your bookings and reservations made on the Booking Platform.

If your payment was declined, our billing system will make another attempt to take the amount from your nominated bank or credit card account so please ensure you have enough funds in your account. If it fails again, you must log in to My Truvvi truvvilifestyle.com.au/en-au/login and update your payment information to reactivate your account.

You have up to 14 calendar days (cooling off period) from the date you signed up to cancel your Membership, providing that you have not purchased any product or service from the Booking Platform or enjoyed any of the Benefits yet. Contact our Truvvi Lifestyle Membership Support via chat or by completing the online form on truvvilifestyle.com.au/en-au/contact.

Please note that by cancelling your Membership you will lose all your benefits and Hotel Credits.

Upcoming bookings will be preserved, and the service rendered upon them if needed. However, any benefits that entail Membership will be terminated (for example, the VIP Airport Lounge access).

If you are willing to cancel and lose all your benefits, we strongly recommend you only cancel your Membership after your last booking has taken place.

Declined or unsuccessful payments can be associated with an error from your bank, or a possible glitch with the sign-up page. Before making another attempt to sign up, it's best to contact the Member Support Team via chat on truvvilifestyle.com.au, Monday-Friday from 9am-6pm AEST/AEDT, for assistance.

When you upgrade your subscription to a higher plan, your new plan and plan duration is effective immediately. 

As your previous plan is paid for already, during your upgrade payment, we deduct from the new plan amount, the pro-rated credit amount of your previous plan, from the date of the upgrade to the end date of your previous plan.

For example:

You sign up to a monthly plan on the 1st of the month and you are charged for that entire month upfront (1st to 30th).

On the 15th of the same month, you upgrade to a yearly plan.

You are charged the full price of the new yearly plan, minus the pro-rated amount of your previous plan (15th - 30th).

Your new plan period is effective from the date of the upgrade for the full term of the plan.

Any renewal period is charged at standard amount. It can take up to 2 business day for hotel credits related to your upgraded plan, to be applied to your account.